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Stampers Store Policies
GUARANTEE & RETURN POLICY
StampersStore.com strives for 100%
customer satisfaction. If you receive a product that
is not suited to your application, or not presented
according to your expectations, we will direct you how to
return the product to the manufacturer. Exception:
If your product is customized or "made to order", your
return may not be possible. Call us to review your order
to prevent this from happening.
Please
contact us to arrange a return authorization. Once
the return is received freight prepaid to the manufacturer
in satisfactory and reasonable condition, a 100% credit will
be issued in the most appropriate way. If the product
has been abused, misused or damaged, a partial refund might
be credited. The goal is 100% satisfaction for you and
a long term supplier relationship with us.
PAYMENT METHODS
We prefer payment
via PayPal
using the major credit card of your choice but will gladly
accept payment via Cashier's Check,
Money Order
or your company or personal check
(with a time delay in shipping to allow your check to clear
the bank). Or, contact us to arrange a mutually
agreeable payment situation. You can call us toll free
at 800-276-5467 or use our
contact form and we will call you
back.
SHIPPING CHARGES
Our
ecommerce derived shipping charges are based on UPS Ground
to the 48 states. If you are in
Alaska, Hawaii or outside of the 48 states please contact us
to calculate shipping charges for your destination.
SHIPPING PROTECTION POLICY
It is your responsibility to protect
yourself from accepting merchandise damaged in shipment.
Before signing the delivery receipt, you have both the right
and responsibility to do the following:
• Visually inspect all cartons
for holes, tears, and other indications of rough
handling or damage.
• Fully remove merchandise from
cartons and visually inspect it for any damage, NO
MATTER HOW MINOR. Pay particular attention to any areas
that correspond to damage appearing on the carton or
other packaging.
• If there is any damage, you
are not obligated to take delivery. You have the
right to refuse delivery. If you do so please call
800-276-5467 or email
sales@stampersstore.com to notify us of your refusal
of delivery so that we can take appropriate action and
arrange for a new shipment for your order.
• If you accept delivery, you
may responsible for all damages, whether or not the
damage was noticed at the time of delivery. Your
signature on the delivery receipt indicates you are
accepting the merchandise in "GOOD ORDER" unless
otherwise noted.
PRIVACY POLICY
StampersStore.com wants to inform you
about the types of information we gather about you when you
visit our site, how we may use that information, whether we
disclose it to anyone, and the choices you have regarding
our use of, and your ability to correct, the information
that you provide to us.
We use the information you provide when
you place an order (name, address, phone number, email
address, credit card information) for the purpose of filling
your order only. We do not use this information to create
targeted mailings (email or postal mail or for telephone
solicitation). We do not share any of this information with
other parties. We will only contact you by email and/or
phone either in the event of a problem or question regarding
an order you have placed, or in response to mail or email
you have sent us.
Your credit card information is held
completely confidential and secure; orders are placed using
SSL (Secure Sockets Layer) technology. We may request that
you voluntarily supply us with personal information,
including your e-mail address, postal address, home or work
telephone number, credit card number (only if you choose to
purchase a product online), for purposes such as
correspondence or making a purchase.
Like many other commercial sites, our
sites may utilize a standard technology called a "cookie" to
collect information about how our site is used. Cookies were
designed to help a web site recognize a user's browser as a
previous visitor and thus save and remember any preferences
that may have been set while the user was browsing the site.
A cookie cannot retrieve any other data from your hard
drive, pass on a computer virus, or capture your e-mail
address. Our web sites may use cookies to enhance your
visit. Cookies can securely store a user's password,
personalize home pages, identify which parts of a site have
been visited or keep track of selections, such as those
selected in a "shopping cart." Our cookies may collect your
domain name and track your selections through our web pages.
We only use "cookies" to gather the information indicated in
this policy and do not use cookies to gather personal
identifying information about you without your consent.
If you feel that
www.stampersstore.com
is not following its stated information policy, you may
contact us at the above addresses or phone number, state or
local chapters of the Better Business Bureau, The Federal
Trade Commission by phone at 202.FTC-HELP (202.382.4357) or
electronically at
http://www.ftc.gov/ftc/complaint.htm. |
